Senior Oracle Retail (Retek) Business Consultant
Location: Canada, United States and International
Nature and Scope
The Senior Oracle Retail (Retek) Business Consultant contributes to the success of the implementation project by leveraging their in-depth Oracle Retail (Retek) product knowledge and retail expertise for the customers’ benefit and ensuring that the integration process proceeds smoothly, rapidly and cost effectively as possible.
During an implementation, the Senior Oracle Retail (Retek) Business Consultant provides innovative and consultative technical solutions to the customers as well as ensuring the long-term referencability of the client.
Relationships
The Senior Oracle Retail (Retek) Business Consultant reports to the respective Project Manager and maintains interactions with all AI staff
Responsibilities
- Makes recommendations about the most appropriate way of implementing Oracle Retail (Retek) applications and of utilizing Oracle Retail (Retek) resources using the Oracle Retail (Retek) implementation methodology, while remaining sensitive to the customer’s strategic business drivers, project objectives, resource availability and time-frames.
- Works with the customer to develop a common understanding of the future application architecture, to include business functions by system, and key interface points between Oracle Retail (Retek) and third party applications.
- Provides input to the development of a comprehensive time and action plan for the implementation of Oracle Retail (Retek) applications within the customer’s business within the desired time frame, as required.
- Prepares for visits to customer sites by identifying the objectives to be achieved during the trip and researching relevant background information about the customer’s intended usage of our products, Oracle Retail (Retek) release level, planned modifications etc.
- Participates in analysis workshops and g end user training sessions, as required, by ‘mapping’ Oracle Retail (Retek) terminology and procedures to the customer’s business operating environment, agreeing to workarounds or potential modifications, as required, or advising on potential changes to current business practices.
- Develops detailed modification specifications and advising the customer on the status of the modification development and on the delivery and testing of modified functionality.
- Identifies researches and follows up on key issues identified during training and consulting engagements and/or communicated directly, and owning issues through to resolution.
- Produces structured customer deliverables and follow-up documentation that identify the key topics covered open issues (and their resolution, where possible), issues for management attention and any next steps.
- Communicates proactively with all appropriate parties regarding project status and open issues and completing all administrative duties related to the project, including the completion of status reports, as requested, billing reports etc.
- Maintains relationships with key individuals within the customer organizations to identify needs for additional Oracle Retail (Retek) or Active Intelligence products or services and to resolve major project issues.
- Contributes to the ongoing development of Active Intelligence services methodologies and tool-kits, as required.
- Maintains a detailed understanding of Oracle Retail (Retek) product functionality as new enhancements are added.
- Supports the ongoing development of members of the Professional Services team and other departments by presenting in-house training and demos for Oracle Retail (Retek) products, as required.
- Collates ‘best practice’ information from our customers about the different ways in which they use Oracle Retail (Retek) applications to increase the value that we can offer on consulting engagements.
Qualifications
- Bachelor's degree in business and/or computer science.
- Minimum 7 years related work experience, including a detailed understanding of the Retail Industry.
- Previous retail industry experience, ideally gained in information systems, merchandise management or general retail consulting roles.
- Experienced in multiple ERP implementations with a broad understanding of retail best practices.
- Candidates must have strong interpersonal, presentation, and communication skills; ability to understand the 'big picture' and to identify and resolve key issues; and strong customer focus and a desire to act as the customer's champion internally.
- Good project and people management experience.
- Strong interpersonal, presentation and communication skills.
- Ability to develop an understanding of the customer’s business and to interpret that understanding.
Personal Attributes
- Strong project and people management experience.
- Strong interpersonal, presentation and communication skills.
- Ability to develop an understanding of the customer’s business and to interpret that understanding.
- Desire to learn and to continue to expand knowledge of the system beyond initial training.
- Ability to work alone and to be self-motivated.
- Strong customer focus.
- Good attention to detail and an ability to see things through.
- Strong sense of ownership and commitment.
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